SCC Textiles — LINE Customer Privacy Notice

SCC Textiles — LINE Customer Privacy Notice

Last updated: 11 November 2026

Sri Chokhchai Textiles Co., Ltd. ("SCC", "we", "us") respects the privacy of customers who communicate with us through our LINE Official Account.

This notice explains how we collect, use, store, and protect personal information through our LINE customer management system.

1. Information We Collect

When you communicate with SCC through LINE Official Account, we may collect:

• LINE display name and LINE user identifier

• Name and contact details, if provided

• Product enquiries and relevant customer communications

• Order and purchase information

• Payment amounts, transaction details, and payment-slip images

• How you discovered SCC, where known

2. How We Use Your Information

We use this information to:

• Respond to enquiries and provide product information or quotations

• Manage customer records and orders

• Identify returning customers and maintain purchase history

• Verify payments and maintain accurate transaction records

• Provide customer service and relevant follow-ups

We process this information where necessary to respond to customer requests, fulfil transactions, comply with applicable legal obligations, or pursue legitimate business interests that do not override individuals' rights.

Where consent is legally required, we will request it separately.

3. How Your Information Is Stored

To manage customer information, SCC uses:

• LINE Official Account — Customer communication

• Make — Transferring information between connected systems

• Google Sheets — Customer records, image reviews, and transaction information

• Google Drive — Storage of payment-slip images and images requiring review

• Google Apps Script — Processing verified transactions and updating customer purchase history

These service providers may process or store information outside Thailand, subject to applicable data protection requirements.

4. Access to Your Information

Access to customer information is restricted to authorized SCC personnel who require it to manage customer enquiries, purchases, and payment verification.

Our technology service providers may also process information as necessary to operate these systems.

SCC does not sell customers' personal information.

5. How Long We Keep Your Information

Our intended retention periods are:

• Enquiries without purchases: Up to 2 years after the last interaction

• Customer profiles and purchase history: Up to 5 years after the last relevant interaction

• Verified payment-slip images: Up to 5 years

• Unnecessary or unrelated images: Up to 30 days after receipt

Information may be kept longer where necessary to comply with applicable legal requirements or establish, exercise, or defend legal claims.

When information is no longer required, SCC will delete or anonymize it as appropriate.

6. Your Privacy Rights

Subject to Thailand's Personal Data Protection Act (PDPA), you may have the right to request access to, correction of, or deletion of your personal information, object to or restrict certain processing, withdraw consent where applicable, and exercise other rights provided by law.

To make a privacy-related request, please contact SCC using the details below.

7. Contact Information

Sri Chokhchai Textiles Co., Ltd.

208–210 Trok Krai, Chakkrawat, Samphanthawong, Bangkok 10100, Thailand

Email: scctextiles@gmail.com

Telephone: +66 2 222 2988

You may also contact us through our LINE Official Account.

8. Changes to This Notice

We may update this notice when our customer management practices or applicable legal requirements change. The latest version will be available through our website and LINE Official Account.

Last updated: 11 November 2026